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Support

Welcome to the Jenkon Customer Care Center. Here you'll find how Jenkon support works and how to submit requests to our support department.

About Customer Support at Jenkon
To receive answers to questions about Jenkon, call our Customer Service Department, or submit your questions via our online submittal form. Our support representatives are ready to help you with:

• Technical guidance on functionality of our products
• Suggestions and "How-To" answers on product usage

We make every attempt to handle your call live. However, if you find it necessary to leave a message, we will call you back within 1 hour (during normal hours of operation).

How to contact Jenkon Customer Support
online: support form
e-mail: support.request@jenkon.com
phone: (360) 356-9628 or (360) 256-4400
fax: (360) 256-9623
mail: 203 SE Park Plaza Drive, Suite 250
Vancouver, WA 98684
Support Hours
M-F: 7 AM - 6 PM Pacific Time

More Support Info -->

Support News

Holidays
Our offices will be closed for the following national holidays:

New Year's Day (January 1)
President's Day* (February 18)
Memorial Day* (May 27)
Independence Day (July 4)
Labor Day (September 2)
Thanksgiving (November 28-29)
Christmas* (December 24-25)

*actual dates may vary from year to year.

Support Guide
Check out our Guide to Customer Support. This document details the levels of support Jenkon provides, how you can contact Jenkon support, how to report a problem, and how we handle your call.
Either click here for the pdf version of the guide or go to the html version -->