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Jnews
Your link to the latest Jenkon and Industry news
Jnews archives -->
Vol. 1 Number 8
November 2000
Contents
1. New Jenkon Web site and logo
2. Introducing JWare and JCare!
3. Jenkon Announces Industry's First Internet-based Commission Management Software
4. Welcome New Customer: Soma Health Products
5. Jenkon Partners with Customers to Move Their Businesses Forward!
6. DSA International Conference
7. Technology Corner - Tech Tip: Strategy for Corruption Detection and Repair
8. Training Schedule
9. Send Us Your Suggestions
10. General Jenkon Email Addresses
1. New Jenkon Web site and logo
Think you know Jenkon? Get to know us again! On November 1, 2000 we launched a new corporate Web site, unveiled our new logo and announced the latest addition to our advanced product line.
Check it all out at www.jenkon.com
2. Introducing JWare and JCare!
Jenkon has a wide range of software products and services, each dedicated to making our direct selling clients realize their full potential of success. What is JWare and JCare you ask?
JWare is the collection of software and technology offerings such as online help, computer-based training and a full-service corporate Web site.
JCare is the collection of services and people that help customers gain maximum return on their investment. JCare services include Client Services, Technical Support and training, to name a few.
Together, a mix of JWare and JCare from Jenkon can be selected and configured to meet the unique needs of any direct selling company.
3. Jenkon Announces latest addition to their JWare product line: Engaje Direct™
Jenkon will be debuting the latest in Internet based software at the upcoming DSA Fall Conference in Los Angeles, November 12 - 14, 2000. This new offering has been specifically architected to meet the evolving demands of direct selling. Over the past three years we have developed a direct selling software framework that focuses on meeting the accelerating and dynamic pace of business demands, operational insight, rapid implementation, flexibility and scalability.
To read more about Engaje Direct™, visit www.jenkon.com/news_press.html
4. Welcome New Customer: Soma Health
Soma Health Products Canada Ltd, a British Columbia based nutraceutical company founded in 1998, has become the newest Jenkon customer. Soma's mission statement focuses on their dedication to the research, development and distribution of natural anti-aging products.
5. Partnering with Customers to Move Their Businesses Forward!
ICR Services
In 1998 ICR Services selected Jenkon to implement an enterprise solution for their credit repair and long distance programs. Since that time, ICR has experienced phenomenal growth in their business.
One of the many services offered by Jenkon is that of an Account Manager whose role it is to nurture the customer relationship. Taking an opportunity to visit the customer site is an activity the Account Management team are building into their strategic plan. In that spirit, Tami Elfring, Account Manager for ICR Services, recently had the opportunity to visit with Todd Renzi, CIO, and his remarkable team of associates. Tami's goal was to assist with analyzing how Jenkon's products and services can be used to further facilitate ICR's growth.
ICR Service has just completed an upgrade to the current release of Summit V® and is preparing to go live. Jenkon wishes ICR the best in all their endeavors!
Hindustan Lever
KK Rajesh, Head Business Manager of Hindustan Lever's Aviance division, traveled to Jenkon for a day of relationship building during September. Aviance has experienced significant growth and success over the past year, and Jenkon
has been pleased to participate. One tribute to the Aviance success is their goal to, "meet everyday needs of everyday people, everywhere".
Thanks go to KK for sharing his Hindustan Lever and Aviance
experiences with us. He has demonstrated a belief in the true meaning of partnership. We hope to have KK visiting with us again soon!
Yanbal visits Jenkon
Recently, Jenkon hosted four Yanbal employees at our corporate office, providing Commission's and Incentives programming training to expand the knowledge of their core business application. With world headquarters based out of Fort Lauderdale, Florida, Yanbal will begin deploying Summit V in 5 Latin American countries early next year.
Continuing education courses relating to our business solutions is something all Jenkon customers can take advantage of.
Jenkon looks forward to working together with Yanbal as they deploy Summit V in the coming year.
6. DSA International Conference
"Direct Selling: Wired to the World" was the theme of the DSA International Conference held in Washington, DC on October 2 - 3, 2000. Companies such as Avon and Tupperware shared their strategies for leveraging the Internet, building on their strong brand and growing their product line. The internationally attended conference was an energizing experience that reinforced the great growth opportunity of the direct selling industry.
Jenkon's products and services will continue to grow to support the global and Internet business models that are being implemented industry-wide.
To learn more about international direct selling news, events and general information, check the World Federation of Direct Selling (WFDSA) site at www.wfdsa.org/.
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7. Technology Corner - Tech Tip: Strategy for Corruption Detection and Repair
Following is a step-by-step process for the detection and repair of file corruption. This is the type of scenario you can use in 90% of all cases of file maintenance. There are numerous scenarios and other combinations of tools which accomplish the same result, but this is a good guideline.
- On a regular basis:
a) Back up the data files while UniData is not running, or by executing dbpause, once a day, once a week or once a month, whatever is possible for your environment. In cases of extreme corruption, your only alternative may be to restore this backup and you lose all updates after the backup. (What is the total amount of data your business can afford to lose?)
b) Run file detection tools against the database-guide or verify2, depending upon your environment. If a system is down on a regular basis, verify2 runs quickly. If your system is up for several days at a time, you may choose to run guide. The use of various options dictates how long the utility will take to run. Determine a time when activity on your system is minimal to ensure that the tool will run quickly and have access to all files (including recoverable and dynamic).
- Whenever there is an interruption in service, loss of power, OS crash, and so forth, run a file detection tool to see whether the interruption caused file corruption. If the Recoverable File system is turned on, run this tool only after the recovery process has completed so that RFS can return the files to a consistent state. RFS will apply any before-and-after images of updates that have not yet gone to the data files after a system crash. It also applies before-images for any updates that had started but were not completed, which could be a source of corruption. RFS requires UniData to restart to accomplish the recovery process. Do not let users access files until guide has been run to ensure that files are intact, especially those which are not recoverable. Without RFS, also run the detection tool prior to letting users back on the system, since access of damaged files can cause more problems.
- When you find corruption, run dumpgroup/fixgroup or fixfile, as your preference dictates. Make sure that users are not accessing the files you are repairing. Check output from all jobs to ensure a complete and correct run.
- Rerun guide or verify2 to ensure repair of the file. If there are still problems, rerun Step #3. If the tools do not repair the files, call JenkonTechnical Support. Verify that a complete sequence of events, output and current status of files have been completed. It may be necessary to use backups to completely recover all files. With RFS, run a restore and mediarec to recover all lost updates. Without RFS, you will have to recover all updates manually.
- Run a backup of fixed files as soon as possible. For RFS users, note the repair utilities updates are not part of any logging done by RFS. Back up your files after repair to make sure that you have a sound new beginning point.
8. Training Schedule
Summit V® training classes are one-week sessions held the third week of every month.
To ensure the quality of the training experience, Jenkon requires that a minimum of three students are registered for the class. Two weeks before the scheduled class, Jenkon will notify students if the minimum has not been met, so that they can make alternative arrangements for future classes.
Our continued training on Summit V® significantly improves the efficiency and productivity of our client's operations. The five-day course outline, listed below, is designed to address the critical day-to-day operations of a growing enterprise.
Monday: Summit V® Overview, Security Module, Distributorship Module
Tuesday: Review, Inventory Module, Sales Order Module
Wednesday: Review, Returns & Exchanges Module, Credit Card Processing Module
Thursday: Review, AutoShip Module, Accounts Receivable Module
Friday: Customer Service Module, Electronic Funds Transfer Module, Review
December 11-15
For current training information, go to
www.jenkon.com/clientconnection/training.html
9. Send Us Your Suggestions
If you have ideas for improving our newsletter or would like to see certain features in our next release, just send us your request. We assure you that every message will be closely reviewed.
Please send your newsletter or product suggestions to Sherri Mead, Product Manager: sm@jenkon.com
10. General Jenkon Email Addresses
For your convenience, Jenkon has several established the following email addresses. Feel free to contact representatives from the following departments:
Marketing
marketing@jenkon.com
Sales
sales@jenkon.com
Support
support.request@jenkon.com
Technical Publications
pubs@jenkon.com
Webmaster
Webmaster@jenkon.com
14. Subscription Information
To start or cancel your subscription to J-NEWS, send your request to sm@jenkon.com.
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